Tomball Pet Resort at 9955 Farm to Market 2920, Tomball

Reviews

• Christine Riley

  Dec 13, 2017
  ★ ★ ☆ ☆ ☆
  Boarded my Belgium Malinois Service Dog for over two weeks at Tomball Pet Resort off of 2920 while she was in heat. They upgraded her room to a "Pampered" suite for their own convenience at no extra charge to me. But when I dropped in unannounced to check on my service dog the facilities seemed Very clean however the kennel area was Very Hot and there was Not a fan on in her "Pampered" suite as they advertise. Nor did I see water available to my dog in her completely glass enclosed kennel! The first thing she did was drink a whole bowl of water when she got home!! She seemed to drop a little weight too. Probably due to their admitted light feeding of 1&1/2 cup of dry meal twice a day. Also, NO shade is provided in their out door paddock for exercise and potty times! While the regular staff was Very polite and happy to give updates of service and care when I called, Ash the manager was Extremely rude and unhelpful every occasion I dealt with her. When I kept getting voicemail on a Monday to get an update on my service dog after the weekend stay I drove straight down there to meet Ash face to face. In a desolately quiet and completely empty lobby she stated that she was soo busy at the front desk calls were going to voicemail. Not one phone rang nor did one customer come in while I was there! When I happily paid a $375.00 boarding fee, Ash Tossed my credit card back at me! Ash brought out my stressed, hot, smelly service dog and Failed to Mention her leg had a 3 inch mild injury of bloody scratches, scrapes and raw spots that had heat, itching and light swelling bothering her. Long story short...the Hired staff will go the distance for your pet. But Ash the manager, and the Owner & Operator of Tomball Pet Resort, Don't seem to care about their furry visitors comfort or customer service provided! At the Very least I expect to be notified when my dog is injured!#?!

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