Kohl's North Tomball at 14443 Farm to Market Road 2920, Tomball

Reviews

• Melissa Priddy

  May 15, 2018
  ★ ☆ ☆ ☆ ☆
  The cashier forgot to put 1 of 6 items in our bag when we paid for merchandise. Of course it had to be the main item I needed to wear to a memorial in 2 days! I phoned the store & not only did the guy not put it in my bag, but he also didn't put it in the right place to hold it for me to come back (30-45 minutes drive) for me to get it. They couldn't find it as it had been shuffled somewhere into the store to be resold. An hour or so later they did find it. It was late at night so I drove the next day to pick it up. I explained that I needed it to wear Sunday to funeral. When I got to store to customer service, they retrieved my wadded up outfit tied shut in a bag! They had taken it off hanger and just left it shoved in & wrinkled, without a care! I was so upset. The customer service person told me I could turn on my shower at home & leave my outfit in bathroom to steam out the wrinkles. Really?!?! That is NOT customer service!!!

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